Ever wondered where your package is after making an order online? With the improvements in modern technology, we’re able to track any movement of any order – from origin, to transition, to destination. Not only does this create visibility, it also helps generate a trust that you will indeed receive what you’ve paid for.
We decided to apply that technology to money transfers on our platform, as we believe we should be transparent with your customers’ money, just like (or maybe even more so than!) any other purchase. We provide the tools so that you can alert your customers as they go along, or we can do it for you. Here are some tips on how to fully utilize OKLink transfer tracking to best service your customers:
How You Can Use Transfer Tracking On Your Platform
By integrating with our constantly-improving API, your company will have full access to all the details available on every transaction. You are able to send this information via your own platform to keep your customers updated. For more information on our API, please visit this page.
How to Enable Messaging From OKLink
- Login to your account
- From the top right dropdown menu, select Account Settings
- Scroll down till you reach SMS/Email Settings
Here’s where things get interesting. At OKLink, we can send messages on behalf of your company to your customers to keep them updated every step of the way. For example, when a transfer starts, we can send a message with an encrypted link for security:
As you can see, the link redirects to a Transfer Status page that contains a step-by-step update on your customer’s transfer. This function will hopefully eliminate any queries that may plug up your customer support hotlines as a transaction is happening.
How To Enable Messaging From Your Company
If you’re not a fan of your customers receiving a message from OKLink, we’re flexible to help send the exact same messages, and replace our name with yours. Simply send us an email at email@example.com and we can change the header to fit your needs.
How To Disable Messaging
Feel like your customers don’t need to be barraged with updates from us? No problem – simply toggle the function off on the Account Settings page, and your customers will no longer receive messages from OKLink.
We hope these functions will give you more ways to service your customers through the OKLink platform. If you have any questions, please feel free to reach out to us at firstname.lastname@example.org!